FAQs
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Where can I learn more about the payment and processing on your store?
What forms of payment do you accept?
Through Shopify Payments gateway, we accept payments from major credit card companies such as Visa, Mastercard and American Express. PayPal is also available.
Shipping & Delivery
How long does it take to get my products?
Domestic shipping can take up to 5 business days.
International shipping can be worked out on case by case basis.
How much does it cost?
We offer a $10 flat rate for shipping domestically. International shipping rates vary depending on location please contact us for specific pricing.
Is there free shipping?
Yes, free shipping is offered on our Watcheez Combo deal.
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates vary depending on your region.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects on the movement of the watch for 1 year.
It does not cover accidental damage, improper use, or other issues that are not attributable to manufacturer defects.
Caution is advised when handling watches. Applying excessive force such as through rough play or catching of the watch may lead to unintended detachment of the watch band from the buckle or case connection pin. It's recommended to use under supervision to ensure the watch's integrity and longevity. We can offer discounted replacement bands if required due to one of these unfortunate incidences (conditions apply).
Returns & Refunds
Do you offer refunds?
We do offer refunds on items that are defective, damaged or if you have received the wrong item.
Check out our refund policy for more information.
Who pays the shipping costs in the case of a refund?
All return shipping costs are handled by the customer, with the exception of warrantied, defective or incorrectly sent items.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
You can contact customer support by filling out our online contact form.